Amazon Reimbursement Policy: How to Recover Lost Profits
Selling on Amazon can be a lucrative business, but errors such as lost inventory, damaged goods, or incorrect fee charges can eat into profits. Fortunately, Amazon offers a structured Amazon reimbursement claim to help sellers recover lost funds.
In this guide, we’ll explain Amazon’s reimbursement policy, eligibility criteria, and effective strategies to maximize your claims.
Understanding Amazon Reimbursement Policy
What is Amazon’s Reimbursement Policy?
Amazon’s Amazon reimbursement policy compensates sellers for inventory losses, incorrect fees, and customer return mishaps within its fulfillment network. Situations covered include:
Lost or damaged FBA inventory
Overcharged FBA fees
Customer return issues
Items missing after shipment to Amazon
Who is Eligible for Reimbursement?
Amazon sellers qualify for reimbursement if:
Their inventory is lost or damaged by Amazon.
They were charged incorrect fulfillment/storage fees.
A customer return was processed incorrectly.
A shipment to an Amazon facility had missing or damaged items.
How to File an Amazon Reimbursement Claim
Step 1: Identify Discrepancies
Check your Seller Central reports, such as the Inventory Adjustments Report and FBA Reimbursements Report, for potential reimbursement opportunities.
Step 2: Gather Documentation
Provide necessary evidence, including:
Order numbers
Shipment tracking details
Screenshots of incorrect charges
Step 3: File Your Claim
Log into Amazon Seller Central.
Go to the ‘Help’ section and select ‘File a Claim.’
Provide claim details and attach supporting evidence.
Submit your claim and track its status in the ‘Case Log.’
Step 4: Follow Up
Amazon typically responds within 7–14 days. If your claim is denied, resubmit with additional proof.
Avoiding Common Reimbursement Mistakes
1. Ignoring Inventory Reports
Regularly review reports to identify reimbursement opportunities.
2. Missing Claim Deadlines
Amazon imposes time limits on claims. Track deadlines closely.
3. Insufficient Documentation
Providing strong evidence increases claim success rates.
4. Overlooking Small Claims
Even minor reimbursement claims add up over time. Consider using Refully for automated tracking.
Leveraging Automation for Maximum Reimbursements
Manually tracking and filing claims is time-consuming. AI-powered tools like Refully can help by:
Detecting discrepancies automatically
Submitting claims on your behalf
Monitoring reimbursement statuses
Ensuring compliance with Amazon policies
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